Certificate in Barista and Service Skills Micro-Credential
Food & Beverage
A course by
New Zealand School of Food & Wine
A practical, 5-day micro-credential course for beginners to learn essential skills for working as a barista and in customer service within hospitality settings.
In-person study
Face-to-face learning in a physical classroom setting
NZ School of Food & Wine Main Campus, Auckland
It will take a total of 1 week
Core skills this course teaches
Prepare espresso and chocolate-based beverages
Learn the theory and technique to produce consistent, quality espresso and chocolate drinks to a professional standard.
Operate and clean coffee machines
Develop proficiency in using and maintaining commercial coffee machines and relevant equipment.
Deliver customer service in hospitality
Gain customer service and communication skills to interact professionally with customers in cafés and restaurants.
What You're Signing Up For
This 5-day full-time course immerses students in the world of coffee and barista work, providing hands-on training to prepare espresso and chocolate-based beverages, operate and clean coffee machines, and develop professional customer service and communication skills. Designed for beginners, it enables students to gain confidence and foundational experience for roles in cafés, restaurants, or food service environments, and awards an NZQA-accredited micro-credential certificate.
Course Content
- Introduction to coffee: origin and production
- Coffee roasting and flavor profiles
- Preparation of espresso and chocolate-based beverages
- Hands-on practice with professional coffee machines
- Machine operation and cleaning
- Taking customer orders
- Professional customer service skills
- Communication in a hospitality setting
What you need to know first
Must be able to speak and understand English; class is in English
What sort of industry will this job lead to
Hospitality
Food Service
Café Industry
Future employment opportunities might be
Entry-level barista
Café assistant
Customer service roles in hospitality