New Zealand Certificate in Travel (Level 4)
Travel & Tourism
A course by
SIT
Equips graduates with the skills and knowledge needed to work as junior consultants in travel-related businesses, providing customer service, travel product advice, and sales in the travel industry.
In-person study
Face-to-face learning in a physical classroom setting
Invercargill, Invercargill
It will take a total of 22 weeks
Core skills this course teaches
Provide quality customer service
Demonstrate the ability to present information orally and offer customer-focused service relevant to the travel industry.
Apply workplace practices
Collaborate as part of a team, understand and apply workplace legislation relevant to travel operations.
Demonstrate knowledge of travel regions and products
Provide advice on and process reservations for international cruises, tours, and popular tourist destinations including Europe and the UK.
What You're Signing Up For
The New Zealand Certificate in Travel (Level 4) is designed to prepare students for junior consultancy roles in the travel and tourism sector. The programme covers areas such as customer service, travel industry systems, workplace practices, travel regions and geography, enabling graduates to deliver professional product advice and sales support within travel-related businesses.
Course Content
- Customer Service: Oral presentation, ground terminology and products, relationship building, selling tools, travel products
- Workplace Practices: Relevant legislation for the travel industry, teamwork and collaboration
- Travel Regions and Geography: Reservations for cruises and tours outside NZ, UK and Eire as tourist destinations, European tourist destinations
- Travel Industry Operational Systems: International air travel regulations, airline terminology, computer reservation systems, financial operations, world travel geography
What you need to know first
School leavers: 10 credits at Level 1 NCEA in both literacy and numeracy
Three years minimum secondary education
What sort of industry will this job lead to
Travel
Tourism
Customer Service
Sales
Future employment opportunities might be
Junior consultant in a retail or wholesale travel business