Certificate in Aviation (Flight Attendants)
Travel & Tourism
A course by
New Zealand School of Tourism
Prepare for a career as a flight attendant or in airline operations with comprehensive training covering aircraft service, customer care, safety, and emergency procedures over 16 weeks.
In-person study
Face-to-face learning in a physical classroom setting
Available in 5 locations
It will take a total of 16 weeks
Core skills this course teaches
Understand aviation and airline operations
Gain a working knowledge of industry terminology, key aircraft components, and airline operations.
Develop critical safety and emergency skills
Demonstrate proficiency in aircraft emergency procedures, safety features, and aviation medicine including first aid.
Provide quality customer service in aviation
Apply customer service skills in an aviation context, including food and beverage service, communication, and conflict management.
What You're Signing Up For
This 16-week Level 4 certificate provides students with broad foundational knowledge and practical skills needed for roles as flight attendants and in airline operations. Topics include aviation terminology, customer service, safety, emergency response, first aid, and more. The program features flexible class times, small classes, and practical training using a fully operational 737 cabin at the Auckland Airport campus. Graduates will earn the New Zealand Certificate in Aviation (Flight Attendant) and a First Aid Certificate. The course is designed for those aspiring to become flight attendants, cabin crew, or airline customer service staff.
Course Content
- Aviation terminology
- Flight and aircraft components
- Customer service: providing food and beverages in-flight
- Communicating with customers
- Managing conflict onboard an aircraft
- Aviation medicine
- Cabin preparation pre-flight
- Responsible service of alcohol
- Aircraft emergency procedures and safety features
- Knowledge of first aid and medical skills
- Practical training in a 737 cabin simulator
What you need to know first
Be 18 or over upon completion of the qualification
What sort of industry will this job lead to
Aviation
Tourism
Hospitality
Customer Service
Future employment opportunities might be
Flight Attendant or Cabin Crew Member
Airport Customer Services Representative