New Zealand Certificate in Travel (Level 4)
Travel & Tourism
A course by
NorthTec
Develop communications and customer service skills while exploring key travel and tourism industry operations. Gain hands-on experience and advanced industry knowledge to prepare for career opportunities in travel, tourism, and hospitality.
Blended study
This is a mix of online learning & face-to-face sessions
Available in 4 locations
It will take a total of 6 months
Core skills this course teaches
Deliver customer service and sales in travel industry contexts
Apply advanced communication, literacy, numeracy, and problem-solving skills to grow and maintain customer relationships and provide product advice.
Apply workplace practices in the travel industry
Demonstrate self-management, teamwork, and compliance with industry Acts and legislation required for the travel sector.
Gain detailed knowledge of travel regions and world geography
What You're Signing Up For
This 12-month programme builds on foundational tourism knowledge and provides advanced skills in travel and tourism operations. Students learn about international air travel, booking systems, cruise ships, travel industry legal requirements, and advanced selling techniques. Industry placements and practical experience complement the online learning format, with support offered at multiple regional campuses. Graduates will be well-equipped to deliver professional customer service, apply detailed travel industry knowledge, and contribute to business effectiveness in travel and tourism roles.
Course Content
- International Air Travel
- Computer Reservation Systems
- Online Fares and Ticketing Systems
- Coaches and Overland Tours
- Cruise Ship Industry and Diploma
- Travel Industry Legislation
- Advanced Selling Techniques for Travel
- Customer Service and Product Advice Delivery
- Operational Knowledge of World Geography
- Workplace Practices: Self-Management, Teamwork, Compliance
What you need to know first
Be at least 16 years old at the time the programme commences.
What sort of industry will this job lead to
Tourism
Travel
Hospitality
Future employment opportunities might be
Flight Attendant
Cabin Crew Member
Travel Attendant
Hotel/Motel Manager