Winning With Customers – Online Certificate
Travel & Tourism
A course by
The International Travel College of NZ (ITC)
An interactive, self-paced online course developing customer service and selling skills for the travel and tourism industry, culminating in an ITC Certificate of Completion.
Online study
Flexible online learning from anywhere
It will take a total of 3 months
Core skills this course teaches
Master industry-specific customer service and selling skills
Gain a dual advantage with customer engagement and sales skills tailored for the travel and tourism sector.
Apply practical skills in real-world situations
Participate in exercises and scenarios to ensure immediate workplace application of customer interaction competencies.
Enhance customer retention and satisfaction
What You're Signing Up For
Winning With Customers is a flexible online certificate course designed for those seeking to gain or enhance customer service and selling skills, especially for travel and tourism roles. The curriculum includes practical exercises, real-world scenarios, and up-to-date content focused on exceeding customer expectations and fostering loyalty. This course is ideal for those starting out or wanting to advance in customer-facing roles in the sector.
Course Content
- Customer service principles for travel and tourism
- Combined customer service and selling skills
- Practical exercises on customer interactions
- Sales scenario simulations
- Techniques to exceed customer expectations
- Strategies to build customer loyalty and retention
- Professional development in customer service and sales
- Current industry trends and best practices
- Quizzes and final assessment
What sort of industry will this job lead to
Travel and Tourism
Customer Service
Sales
Hospitality
Future employment opportunities might be
Customer service roles in travel and tourism
Sales positions in tourism, travel, or other service sectors