New Zealand Certificate in Tourism with a strand in Tourism and Travel Level 3
Travel & Tourism
A course by
The International Travel College of NZ (ITC)
An introductory certificate providing skills and knowledge for entering New Zealand’s tourism and travel industry, including customer service, destination geography, and industry operations.
Online study
Flexible online learning from anywhere
Available in 3 locations
It will take a total of 20 weeks
Core skills this course teaches
Understand the structure of the tourism and travel industry
Students will gain knowledge of various industry sectors, including travel agencies, airlines, hotels, airports, and adventure tourism.
Develop customer service and communication skills
Learn essential customer service skills, with a focus on cross-cultural communication and responding to customer needs in tourism contexts.
Acquire knowledge of destination geography
What You're Signing Up For
The New Zealand Certificate in Tourism with a strand in Tourism and Travel is designed as an excellent introduction to the tourism industry. Students learn about key industry sectors such as travel agencies, airlines, airports, hotels, and adventure tourism, with practical training, industry visits, and essential theoretical modules. The program covers customer service, cross-cultural communication, travel requirements, destination geography, and job preparation skills, integrating both on-campus and online learning options with support for student loans and allowances. Graduates are offered lifetime employment assistance by ITC’s consultants.
Course Content
- Introduction to tourism industry sectors
- Destination geography
- Customer service in tourism
- Cross-cultural communication
- Travel requirements and documentation
- Industry-specific roleplays, projects, and field visits
- Job preparation: CV writing, cover letters, interview skills
- Guest speakers and industry visits (on-campus)
- Interactive video lessons and problem solving (online)
- Careers module and lifetime employment support
What you need to know first
Achievement of NCEA Level 2 or suitable literacy and numeracy skills.
What sort of industry will this job lead to
Tourism
Travel
Hospitality
Future employment opportunities might be
Travel agency staff
Flight attendant
Hotel receptionist