Ground Crew Online
Travel & Tourism
A course by
The International Travel College of NZ (ITC)
Start your career in airport ground crew with this flexible, online short course designed by industry experts. Cover key knowledge and skills for airport operations, security, passenger service, and recruitment, with interactive learning materials accessible on any device.
Online study
Flexible online learning from anywhere
It will take a total of 3 months
Core skills this course teaches
Understand operational structures of airports and airlines
Learners will comprehend the key aspects of how airlines and airports operate, including security, ticketing, and passenger movements.
Identify and explain ground crew and airport roles
Learners will recognize the range of job opportunities at airports and describe the core responsibilities of ground crew staff.
Apply practical knowledge for airport careers
What You're Signing Up For
Ground Crew Online is an interactive airport operations training course developed by the International Travel College (ITC) for those seeking work with airlines or at airports. The program immerses learners in 22 modules across topics such as airline industry basics, ticketing, airport security, passenger service, and real-world airport ground staff roles. It includes detailed guidance on CV preparation, recruitment processes, interviews, and practical tips for job success. Study flexibly at your own pace with multimedia content, quizzes, and unrestricted online access for 90 days. Graduates who achieve 80% receive an ITC Certificate of Completion.
Course Content
- Overview of the airline industry
- Airport operations structures
- Ticketing and check-in processes
- Airport security protocols
- Passenger service essentials
- Roles within airline operations and at the airport
- Ground crew practical responsibilities
- Career guidance for airport jobs
- CV creation and job application skills
- Interview preparation for aviation roles
- Industry-relevant interactive quizzes and video content
- Real-world case scenarios for ground crew
What sort of industry will this job lead to
Tourism
Aviation
Airport Operations
Hospitality
Future employment opportunities might be
Airport Ground Crew
Airline Customer Service Agent