This programme enables apprentices to develop skills required to work with people and their families in social and community services, supporting autonomy and resilience. The apprenticeship is self-directed and focused on developing critical thinking, reflective practice, and person-centred care. Apprentices learn on the job and are supported through Careerforce’s online learning and Apprenticeship Advisors. The programme awards a nationally-recognised Level 4 certificate and prepares graduates to support people facing mental health and addiction challenges.

Course Content

• Engaging and communicating respectfully with service users and whānau

• Supporting improved outcomes for those with mental health and addiction challenges

• Applying Te Tiriti o Waitangi in professional practice

• Understanding New Zealand’s health and wellbeing context

• Integrating kawa and tikanga with service provision and recognising Māori as tangata whenua

• First aid application in support roles

• Self-awareness, reflective practice, and leadership development

• Contributing to professionalism, safety, and quality standards in the workplace

• In-depth knowledge of mental health, addiction, and co-existing conditions

• Advocacy planning for service users