New Zealand Diploma in Information Technology Technical Support (Level 5)
Info Systems
A course by
NMIT
This Level 5 diploma program provides comprehensive technical skills in IT support, including networking, operating systems, databases, and technology support to prepare students for entry-level roles in IT technical support.
In-person study
Face-to-face learning in a physical classroom setting
Nelson, Nelson
It will take a total of 34 weeks
Core skills this course teaches
Networking Fundamentals
Understand key networking concepts, design and apply fundamental networking principles, use physical and software network components, and implement client/server networks using modern operating systems.
Operating Systems and Applications
Perform file management, installations, system software management, control the boot process and manage system disks effectively.
Database Concepts
Apply database management principles, design databases, administer relational databases and create/use small commercial databases.
What You're Signing Up For
The New Zealand Diploma in Information Technology Technical Support (Level 5) at NMIT develops technical skills required for IT support roles. It expands on networking, computer systems, operating systems, databases, and support skills in a business environment. The 34 teaching weeks plus 6 weeks study break program offers 120 credits and prepares graduates for entry-level IT technical support positions or progress into higher IT qualifications such as the Bachelor of Information Technology. The program is industry-aligned, includes practical learning in a student IT network, and is suitable for those new to or experienced in IT.
Course Content
- Networking fundamentals: issues in computer networking, network design, physical and software network components, internetworking technologies, client/server network implementation
- Operating Systems and Application Software: OS concepts, file management, installations, system software management, boot process, disk management
- Database Concepts: use of data in organizations, database management principles, database design, relational DB administration, creation and use of small databases
- Technology Support: IT service standards and service desk best practices, troubleshooting, system and application management, continuous improvement processes
What you need to know first
NCEA Level 2 or equivalent academic entry
English language proficiency (IELTS 5.5 Academic, no band lower than 5.0)
Alternative entry possible via recognition of prior learning or experience
Own recent model computer and fast internet connection required
What sort of industry will this job lead to
Information Technology
Technical Support
Future employment opportunities might be
Entry-level IT Technical Support roles
Pathway to second year Bachelor of Information Technology