IT Service Management Professional (ITIL® 4)
Info Systems
A course by
Lumify Learn
A 3-month 100% online bootcamp providing foundation knowledge and certification preparation in ITIL®4 for IT service management professionals, including a ServiceNow module.
Online study
Flexible online learning from anywhere
It will take a total of 5 weeks
This course requires 10 hours per week
Core skills this course teaches
Understand foundational concepts of ITIL® 4 and IT service management
Grasp key practices, terminology, and the operating model for modern IT service delivery.
Prepare for ITIL® 4 Foundation Certificate
Gain the knowledge and skills needed to sit for and pass the ITIL® 4 Foundation exam, with exam fee and resources provided.
Apply ITSM principles to real-world business scenarios
Use frameworks such as Lean, Agile, and DevOps to improve IT processes and co-create value with stakeholders.
What You're Signing Up For
This course provides the fundamentals of ITIL® 4 and modern IT service management for anyone looking to launch or advance a career in IT operations or support. Students gain an end-to-end understanding of how IT services are designed, delivered, and improved using the ITIL® 4 model, and complete the ServiceNow Fundamentals module to build practical skills in workflow automation and ITSM tools.
Learning is delivered fully online and self-paced, with an exam voucher and digital resources included, plus guidance from experienced ITSM specialists throughout the course.
Course Content
- Introduction to IT service management and the ITIL® 4 framework
- The ITIL® 4 Service Value System and value co-creation
- Guiding principles of ITIL® 4
- The four dimensions of service management
- Core ITIL® 4 practices including incident, problem, change, and service request management
- Service desk operations and continual improvement
- ServiceNow Fundamentals: workflow automation, customer service management, and IT operations management
What you need to know first
No prior IT experience required.
Learners will need a laptop or desktop computer with reliable internet access.
What sort of industry will this job lead to
Information Technology
IT Service Management
Technical Support
Business & Technology Operations
Future employment opportunities might be
Service Desk Analyst
IT Support Officer
IT Operations Support
IT Service Management Assistant
Technical Support Analyst
Lumify Learn gives you access to tech training built by Australasia’s largest and most trusted technology education group. Learn at your own pace while preparing for globally recognised certifications from Microsoft, AWS, and CompTIA. With a focus on practical, job-ready skills, Lumify Learn pairs flexible online study with the credibility and industry connections that help drive real career outcomes.