Certified Salesforce Professional (Administrator)
Info Systems
A course by
Lumify Learn
Develop practical CRM administration skills and prepare for the globally recognised Salesforce Certified Administrator certification.
Online study
Flexible online learning from anywhere
It will take a total of 3 months
This course requires 10 hours per week
Core skills this course teaches
Understand Salesforce certification objectives
Ability to identify and focus on areas needed for Salesforce Administrator certification, including how to approach relevant exams.
Salesforce Platform App Building capabilities
Architect and manage data models, configure security, define logic and automate processes, design user interfaces, and customise for mobile and Lightning usage.
Advanced Salesforce Administration skills
Implement data/application security, describe and use Sales & Service Cloud applications, build advanced reports and dashboards, and best practices in data management.
What You're Signing Up For
The Certified Salesforce Professional Administrator program from Lumify Learn provides a practical introduction to the world’s leading customer relationship management (CRM) platform. Developed by Australasia’s largest and most trusted technology training group, the course equips learners with the skills to configure, manage, and optimise Salesforce environments used by organisations worldwide.
Learners study online at their own pace while building hands-on capability across Salesforce core features, including user management, security settings, automation tools, data handling, reporting, and service support functions. The course also prepares learners for the Salesforce Certified Administrator exam — a globally recognised credential that validates essential CRM administration knowledge.
This training is ideal for career-changers, business professionals looking to move into CRM roles, or anyone wanting to build in-demand skills in Salesforce, one of the most widely used business platforms globally.
Course Content
- Introduction to Salesforce and CRM fundamentals
- Navigating Salesforce interfaces and key system features
- User setup, permissions, roles, and security configuration
- Managing accounts, contacts, opportunities, and leads
- Data management, imports/exports, and data integrity
- Creating reports, dashboards, and performance insights
- Workflow automation through Process Builder and Flow
- Case management and service cloud fundamentals
- Preparing for the Salesforce Certified Administrator exam
What you need to know first
No prior Salesforce experience required.
Learners need a laptop or desktop computer with reliable internet access.
What sort of industry will this job lead to
Information Systems
CRM Administration
Business Operations
Sales & Marketing Technology
Future employment opportunities might be
Salesforce Administrator
CRM Coordinator
Salesforce Support Analyst
Business Systems Administrator
Sales Operations Specialist
Lumify Learn gives you access to tech training built by Australasia’s largest and most trusted technology education group. Learn at your own pace while preparing for globally recognised certifications from Microsoft, AWS, and CompTIA. With a focus on practical, job-ready skills, Lumify Learn pairs flexible online study with the credibility and industry connections that help drive real career outcomes.