New Zealand Diploma in Hospitality Management (Level 5)
Food & Beverage
A course by
Toi Ohomai Institute of Technology
A one-year diploma preparing students for junior management and supervisory roles in New Zealand's hospitality sector. Learn to manage hospitality operations, lead teams, and provide excellent customer experiences through practical experience and industry engagement.
In-person study
Face-to-face learning in a physical classroom setting
Mokoia Campus, Rotorua
It will take a total of 1 year
Core skills this course teaches
Develop management skills for hospitality operations
Gain core skills and knowledge to manage departments, facilities, inventories, and supplies within hospitality businesses.
Apply team leadership and staff management
Learn to supervise, communicate, and work effectively with staff in hospitality settings.
Enhance customer experience management
Acquire ability to monitor and maintain operating procedures and to manage and improve the customer experience.
What You're Signing Up For
The New Zealand Diploma in Hospitality Management (Level 5) equips students with the core skills required for a management career in hospitality. Over one year (full-time), you will develop your understanding of departmental management, facilities and inventory control, operational procedures, and team supervision. This hands-on course includes teamwork opportunities at real hospitality events and multiple field trips for industry exposure. Graduates will be ready for trainee management, team leader, or supervisor positions throughout the hospitality industry in Aotearoa.
Course Content
- Professionalism and core skills for tourism and hospitality
- Introduction to the tourism and hospitality industry
- Supervisory skills for tourism and hospitality
- Hotel operations
- Showcasing tourism, travel hospitality and gastronomy
- Managing the customer experience
- Planning and marketing for tourism and hospitality enterprise
- Food and beverage operations
What you need to know first
NCEA Level 2 plus 42 credits at Level 3 or equivalent, OR Level 3 or Level 4 qualification in a hospitality-related discipline (e.g., food and beverage service, accommodation services, hotel reception), OR evidence of ability to meet the academic requirements.
What sort of industry will this job lead to
Hospitality
Food and Beverage
Tourism
Future employment opportunities might be
Junior or trainee hospitality management roles
Supervisor or team leader roles in hospitality
Roles in kitchens, restaurants, bars, cafes, accommodation, catering, or hotels
Known for hands-on, industry-aligned education, Toi Ohomai focuses on giving learners real skills that lead to real outcomes. With strong employer connections, supportive teaching, and clear pathways across certificates, diplomas, and degrees, it’s a place where learning stays relevant and confidence grows over time. Courses span trades, construction, business, health, creative industries, technology, and primary industries, helping learners build experience and momentum for whatever comes next.