NZ Certificate in Foundation Skills (Level 2) Hospitality Pathway
Food & Beverage
A course by
NZSE
This Level 2 NZ Certificate in Foundation Skills (Hospitality Pathway) equips students with practical hospitality skills for entry-level roles, delivered in a hands-on, blended learning environment at NZSE's New Lynn campus.
Blended study
This is a mix of online learning & face-to-face sessions
New Lynn, Auckland
It will take a total of 18 weeks
Core skills this course teaches
Practical Hospitality Skills
Acquire hands-on skills in food and beverage service, customer relations, and operational aspects of hospitality.
Customer Service Excellence
Develop ability to provide exceptional guest experiences including complaint resolution and effective communication.
Marketing and Sales Understanding
Gain knowledge of hospitality marketing strategies including digital marketing and sales techniques.
What You're Signing Up For
The NZ Certificate in Foundation Skills (Level 2) Hospitality Pathway is designed to meet the high demand for skilled hospitality staff in New Zealand and internationally. The programme offers hands-on practical learning led by experienced tutors in purpose-built facilities. It covers food and beverage management, customer service, marketing and sales, event management, hospitality finance, and technology applications in hospitality. This programme prepares students for entry-level roles and progression to higher-level certifications or other study pathways. It is open to domestic students aged 16-24 under Youth Guarantee and is not available to international students.
Course Content
- Food and Beverage Management: menu planning, food preparation, beverage service, restaurant operations
- Customer Service in Hospitality: guest relations, complaint handling, customer experience
- Hospitality Marketing and Sales: promotion strategies, branding, digital marketing, revenue management
- Event Management: planning and executing events and conferences in hospitality
- Hospitality Finance: budgeting, cost control, profitability analysis
- Hospitality Technology: reservation systems, point-of-sale, guest management software
What you need to know first
Open to domestic students aged 16-24 under Youth Guarantee
What sort of industry will this job lead to
Hospitality
Future employment opportunities might be
Barista
Host/Cashier
Waiter/Waitress
Catering Assistant
Bartender/Mixologist