New Zealand Diploma in Hospitality Management (Level 5)
Food & Beverage
A course by
Ara Institute of Canterbury
Equip yourself with management skills for the hospitality industry, preparing for roles like junior or trainee manager, supervisor, or team leader across a range of hospitality sectors.
Blended study
This is a mix of online learning & face-to-face sessions
Madras Street Campus, Christchurch
It will take a total of 1 year
Core skills this course teaches
Apply management skills in hospitality contexts
Demonstrate practical leadership, supervision, and team management skills suitable for a variety of hospitality settings.
Maintain operational standards and compliance
Monitor and ensure adherence to operational procedures and compliance requirements within the hospitality industry.
Deliver excellent customer service
Understand and implement customer service principles to enhance guest/client satisfaction.
What You're Signing Up For
The New Zealand Diploma in Hospitality Management (Level 5) prepares students for operational and supervisory roles in hospitality. It covers leadership, staff management, compliance, customer service, and operation of hospitality businesses such as restaurants, bars, hotels, and cafes, with a strong practical component including industry work placement. Students will understand local and international tourism's impact on hospitality and study topics ranging from food and beverage operations to hotel management and service quality.
Course Content
- Leadership principles and team management in hospitality
- Staff relationship building and HR practices
- Monitoring operational procedures and compliance in hospitality venues
- Customer service excellence
- Team-based environments in restaurant, bar, barista, hotel reception, and accommodation
- Overview of local and international tourism
- Practical work placement (industry practicum)
- Food and beverage operations
- Hotel operations
- Restaurant operations
- Hospitality service quality
- Introduction to international tourism and the hospitality industry
- Industry visits, field trips, guest speakers, and collaborative projects
What you need to know first
NCEA Level 2
What sort of industry will this job lead to
Hospitality
Tourism
Food and Beverage
Future employment opportunities might be
Junior or trainee manager in hospitality
Supervisor or team leader in hospitality venues
Entry-level roles in restaurant, bar, hotel, cafe management