New Zealand Diploma in Information Technology Technical Support (Level 5)
Computer Science
A course by
Whitireia & WelTec
Get hands-on experience in IT technical support, covering PC essentials, hardware repair, network and server management, security, and helpdesk operations to prepare for roles in IT support.
In-person study
Face-to-face learning in a physical classroom setting
It will take a total of 1 year
Core skills this course teaches
Operate and manage IT help desks
Develop the skills to manage, operate, and support IT help desks in a professional environment.
Install and configure hardware
Learn to select the appropriate hardware, install and configure it to suit users' needs.
Understand networking basics
Gain foundational knowledge of networking components and how to implement network solutions.
What You're Signing Up For
The New Zealand Diploma in Information Technology Technical Support (Level 5) provides practical training in IT support, hardware servicing, network management, security, and customer service. Students will gain core IT skills including the selection, installation and configuration of hardware, operating helpdesks, troubleshooting system issues, enhancing web interfaces, database basics, and developing simple software applications. The programme prepares graduates for entry-level roles in IT technical support and related fields.
Course Content
- Managing and operating a help desk
- Selecting, installing, and configuring hardware
- Network components and basic networking
- Data recovery and storage solutions
- Troubleshooting and resolving system issues
- Web interface design enhancement
- Developing simple software applications
- Customer service and communication skills
- Digital game creation
- Database administration fundamentals
- IT System Overview (IT5115)
- Database Administration (IT5116)
- Hardware Servicing (IT5117)
- Professional Practice (IT5118)
- IT Technical Support (IT5119)
- Server Management (IT5120)
- Fundamentals of Programming and Problem Solving (IT5121)
- Implementing Networks (IT5122)
What you need to know first
NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
Certificate in Computing (Level 4)
New Zealand Certificate in Information Technology Essentials (Level 4)
Equivalent knowledge, skills and experience
For students 20 years or over, special admission may be possible
What sort of industry will this job lead to
Information Technology
Future employment opportunities might be
Help Desk Analyst
PC Repair Technician
Network Administrator
Computer Support Technician