New Zealand Diploma in Information Technology Technical Support
Computer Science
A course by
Ara Institute of Canterbury
Develop a broad range of technical support and networking skills to prepare for diverse IT industry roles.
In-person study
Face-to-face learning in a physical classroom setting
Madras Street Campus, Christchurch
It will take a total of 1 year
Core skills this course teaches
Apply technical support knowledge and skills
Support, administer and maintain IT hardware and software systems, including installation, configuration, and troubleshooting.
Network and associated services
Understand, configure, and manage network technologies and associated services within an organizational environment.
Implement security in IT environments
Apply foundational security concepts to enforce security measures and best practices for IT systems.
What You're Signing Up For
This Level 5 diploma equips students with extensive skills in technical IT support, hardware and software configuration, networking, security, database management, service management, and web and software development. It emphasizes practical, hands-on learning and professional, ethical, and communication skills to meet industry needs. The qualification supports career development in a variety of entry-level IT roles and provides study pathways into advanced IT diplomas or degrees.
Course Content
- Computer Systems Architecture
- Introduction to Networks
- Operating Systems
- Introduction to Programming
- Database Design
- User Experience
- IT Practitioner Fundamentals
- Technical Support
- Networking technologies
- Security concepts
- Database principles
- Web and software design
- IT service management
- Professional, ethical and legal principles
- Communication and interpersonal skills
What you need to know first
NCEA Level 2 including 10 credits in Literacy Level 2 or above and 10 credits in Numeracy Level 2 or above; OR New Zealand Certificate in Information Technology Essentials (Level 4); OR New Zealand Certificate in Computing (Advanced User) Level 4; OR New Zealand Certificate in Study and Career Preparation (Level 4) Ara Business and ICT Pathway or equivalent.
Alternative entry available based on prior study, work, or life experience.
English language: IELTS 5.5 Academic (no band below 5.0) or equivalent if English is not first language.
What sort of industry will this job lead to
Information Technology
Technical Support
Computer Science
Future employment opportunities might be
Computer technician
Technical support officer
Help desk support
Entry level network administrator
Network engineer
Application support analyst