This programme provides a broad range of business skills to prepare students for office roles. Students learn key aspects of workplace communication, customer service, administration systems, and how to use popular business technologies. Practical exercises develop computing abilities with applications like Microsoft Word and Excel, and there is a focus on teamwork, professionalism, and delivering quality administrative services in a simulated business environment.

Course Content

• Customer services and reception skills in a business context

• Workplace communication and team contribution

• Professional and ethical behaviours in business settings

• Use of business technologies to produce workplace documents (Microsoft Word, other software)

• Document design and formatting for business purposes

• Financial calculations and business data processing using Microsoft Excel

• Written business communication including responding to complaints, emails, and reports

• Database use for reports and data interpretation

• Teamwork and interpersonal skills in providing administrative services