Certificate in Reception & Office Support
Business & Management
A course by
The Career Academy
Gain an industry accredited Certificate in Reception & Office Support, delivered 100% online. Learn core office procedures, business communication, software skills, customer service, scheduling and invoicing. Prepare for administrative roles in business with career support, tutor access, and networking opportunities.
Online study
Flexible online learning from anywhere
It will take a total of 6 months
Core skills this course teaches
Develop core office and administrative skills
Understand and perform essential reception and office support procedures, including scheduling, communication, and customer service tasks.
Master business communication skills
Gain proficiency in verbal and written professional communication commonly required for administration roles.
Utilise business software effectively
Learn to use Microsoft Word, Excel, and gain practical knowledge in Xero and MYOB for office processing and accounts.
What You're Signing Up For
This Certificate in Reception & Office Support prepares students for front-line and administrative office support roles. Covering key business procedures, software (Word, Excel, Xero, MYOB), customer service, ethics, schedule organisation and workplace health and safety, the program is 100% online and self-paced within a 6-month time frame (approx. 140 study hours). Students receive unlimited tutor support, access to the Career Centre, CV coaching, and industry-relevant professional accreditation. Graduates gain skills sought by employers for reception, office administration, and support roles in corporate or small business settings.
Course Content
- Role of a Receptionist
- Effective Business Communication
- Introduction to Microsoft Word
- Time Management, Ethics and Professionalism
- Organise Schedules
- Office Organisation and Procedures
- Workplace Health and Safety
- Customer Service Skills
- Customer Relationship Management
- Using Microsoft Excel
- Dealing with Invoicing, Credit Policies and Cash Management
- Hands-on experience with Xero and MYOB
- Payroll basics
- Career Centre & job readiness support
What sort of industry will this job lead to
Business Administration
Office Support
Customer Service
Future employment opportunities might be
Receptionist
Office Support Officer
Customer Service Administrator
Front‑of‑House Coordinator
Office Services Assistant
Data Entry Clerk
Mailroom and File Clerk
Executive Assistant (Support)
Visitor Services Officer
Administrative Support Trainee
The Career Academy is here to transform your future. As an internationally recognised online education provider, they partner with industry to deliver courses that are practical, flexible, and designed to get results. With expert tutors, a 4.8/5 star student rating, and graduates in New Zealand, Australia, Ireland and the UK, The Career Academy has already helped over 25,000 learners each year gain the skills, confidence, and qualifications to take their next step. You could be next.