Sales Management

Sales & Marketing

Study the organisation, implementation, and management of sales and retailing strategies for both business-to-business and business-to-consumer contexts.

NZ$968

inc GST

Enquire about international pricing


This course starts anytime

(15 Credits)


In-person study

Face-to-face learning in a physical classroom setting

Lincoln University, Lincoln

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Understand retailing and sales management

Explain the nature and importance of retailing and sales management in commercial environments.

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Analyse types of retail institutions

Identify and examine the various types of retailing formats and institutions.

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Apply customer relationship management (CRM)

Understand and apply CRM concepts and systems in retailing and sales management.

What You're Signing Up For

This course examines the implementation of marketing strategies at the point of sale, covering both business-to-business and business-to-consumer environments. Students learn sales programme organisation, retail management, customer relationship management, and how to evaluate and improve sales performance while considering responsibility to customers, society, and the environment.

Course Content

  • Marketing strategy implementation at the point of sale
  • Organisation and management of sales programmes
  • Retailing formats and institutions
  • Customer relationship management (CRM) concepts and systems
  • Sales needs analysis and performance improvement
  • Organisational structures for sales teams
  • Recruitment, training, and rewards in sales
  • Technology in sales and retail management
  • Ethical and social responsibility in retail and sales
  • Evaluation of competing marketing strategies for retail and B2B
  • Communication of marketing analysis and implementation

What you need to know first

A minimum of 45 credit points from specified courses

A minimum of 15 credit points from specified courses

Consumer Behaviour (MKTG-205)

Managing Value (COMM-202)

Principles of Marketing (MKTG-115)

A minimum of 30 credit points from any level 200 or 300 course

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What sort of industry will this job lead to

  • Marketing

  • Retail

  • Sales

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Future employment opportunities might be

  • Sales Manager

  • Retail Manager

  • Business Development Executive

  • Customer Relationship Manager