This STAR course introduces students to core business, retail, and workplace skills, preparing them for job applications and entry-level roles in customer-focused environments. It covers foundational knowledge applicable to retail and general business, including communication, customer service, time management, stress management, and working with diverse cultures. The course is available by application through NZ secondary schools only.

Course Content

• Provide customer service

• Maintain personal presentation and a positive attitude in a workplace involving customer contact

• Communicate with people from other cultures

• Write a report

• Demonstrate and apply knowledge of communication process theory

• Demonstrate knowledge of time management

• Describe strategies for managing stress

• Demonstrate knowledge of serving customers in a retail environment

• Demonstrate knowledge of products and product information in a retail environment

• Communicate in an organisation